Chapter 1: General Provisions
Article 1 (Purpose)
These Terms of Service (hereinafter referred to as "Terms") are intended to stipulate the rights, obligations, responsibilities, and other necessary matters between Gooroomee Inc. (hereinafter referred to as the "Company") and its Members in relation to the use of the 'Hello MoJee' AI friend conversation service (hereinafter referred to as the "Service").
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In case of any ambiguity or conflict between the English and Korean versions of these Terms, the Korean version shall prevail.
Article 2 (Definitions)
The terms used in these Terms are defined as follows:
1.
"Service" refers to the comprehensive services provided by the Company that allow Members to engage in conversations with AI characters possessing various personas (hereinafter referred to as "AI Friends") through text chat, voice calls, and other methods via the 'Hello MoJee' mobile application (hereinafter referred to as the "App").
2.
"Member" refers to a customer who agrees to these Terms, is granted eligibility to use the Service, and uses the Service provided by the Company.
3.
"AI Friend" refers to an artificial intelligence character with a unique persona designed to interact with Members within the Service.
4.
"MoJeePop" refers to the in-app currency purchased by Members to use paid features within the Service. MoJeePop cannot be exchanged for cash.
5.
"Paid Service" refers to specific features within the Service (e.g., voice calls, conversations with certain AI Friends) that Members can use by consuming MoJeePop.
6.
"User Content" refers to all data, information, codes, text, voice, sound, images, and videos generated, posted, or transmitted by a Member while using the Service, including the content of conversations (text, voice data, etc.) with AI Friends.
7.
"Account Information" refers to the ID, password, and any other information provided by the Member to the Company for identification purposes.
8.
"App Market" refers to an e-commerce platform, such as the Apple App Store, that supports the installation of the App and in-app payments.
Article 3 (Posting, Effect, and Amendment of the Terms)
1.
The Company shall post the content of these Terms on the initial screen of the Service or on a linked screen to make it easily accessible to Members. These Terms shall become effective upon the Member's agreement hereto.
2.
The Company may amend these Terms to the extent that it does not violate relevant laws such as the 「Act on the Regulation of Terms and Conditions」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, 「Content Industry Promotion Act」, and the 「Act on Consumer Protection in Electronic Commerce, etc.」.
3.
If the Company amends the Terms, it shall announce the current Terms, the amended Terms, the effective date, and the reason for the amendment within the Service from 7 days prior to the effective date. However, if the amendments are unfavorable or significant to the Member, the Company shall provide notice 30 days prior to the effective date and individually notify the Member through available electronic means such as in-app push notifications or email. In this case, the Company shall clearly compare the content before and after the amendment to make it easy for the Member to understand.
4.
If the Company, when announcing or notifying the amended Terms in accordance with Paragraph 3, clearly informs the Member that failure to express an intention within a 30-day period will be considered as an expression of intent, and the Member does not explicitly express an intention of refusal, the Member is deemed to have agreed to the amended Terms.
5.
If a Member does not agree to the application of the amended Terms, the Company cannot apply the contents of the amended Terms to that Member. In this case, the Member may terminate the Use Agreement. If there are special circumstances where the existing Terms cannot be applied, the Company may also terminate the Use Agreement.
Article 4 (Rules Other Than The Terms)
1.
Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by relevant laws such as the 「Act on Consumer Protection in Electronic Commerce, etc.」, 「Act on the Regulation of Terms and Conditions」, 「Content Industry Promotion Act」, or commercial practices.
2.
The Company may, if necessary, establish and announce matters applicable to specific services (hereinafter referred to as "Individual Terms" or "Operational Policies"), which will apply in conjunction with these Terms. If the content of the Individual Terms or Operational Policies conflicts with these Terms, the Individual Terms or Operational Policies shall prevail for that specific service.
Chapter 2: Service Use Agreement
Article 5 (Formation of Use Agreement and Age Restriction)
1.
The Use Agreement is formed when a person wishing to use the Service (hereinafter referred to as an "Applicant") agrees to the content of these Terms, applies for membership, and the Company approves such an application.
2.
This Service is available to individuals who are 12 years of age or older. Children under the age of 12 may not use this Service.
3.
The Company may not approve or may terminate the Use Agreement afterward for any application that falls under any of the following subparagraphs:
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① If the Applicant has previously lost membership status under these Terms, except when re-application has been approved by the Company.
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② If the application uses a false name or another person's name.
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③ If the application contains false information or fails to provide the information required by the Company.
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④ If the Service is accessed through abnormal or circumventing methods from a country where the Company does not provide the Service.
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⑤ If the application is made for the purpose of violating laws or undermining public order or morals.
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⑥ If the application is made for the purpose of using the Service for fraudulent purposes.
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⑦ If approval is impossible due to reasons attributable to the Applicant or if the application violates any other regulations set by the Company.
Article 6 (Special Provisions for Membership of Minors Under 14)
1.
In accordance with Article 22(6) of the 「Personal Information Protection Act」, a minor under the age of 14 who wishes to join this Service and provide personal information must obtain the consent of their legal guardian (e.g., a parent).
2.
To obtain the consent of a legal guardian, the Company may collect minimum information from the child, such as the legal guardian's name and contact information. The collected information of the legal guardian will be used solely for the purpose of verifying consent and providing guidance.
3.
The Company will verify the legal guardian's consent through reasonable and feasible methods considering the characteristics of the information and communication network, such as mobile phone text message verification.
4.
A legal guardian may at any time request to view, correct, or withdraw consent for the child's personal information by contacting the Company, and the Company must take the necessary measures without delay.
5.
If it is confirmed that a minor under the age of 14 has registered without the consent of a legal guardian, the Company may immediately restrict the use of the Service for that account or terminate the Use Agreement.
Article 7 (Provision and Change of Member Information)
1.
When providing information to the Company under these Terms, Members must provide truthful information. The Company is not responsible for any disadvantages arising from the provision of false information.
2.
If any information provided at the time of application changes, the Member must immediately update it directly through the settings menu within the App or notify the Company of the change through customer service.
3.
The Company is not responsible for any disadvantages arising from the Member's failure to notify the Company of the changes mentioned in Paragraph 2.
Article 8 (Protection of Personal Information)
The Company strives to protect the personal information of Members as stipulated by relevant laws, including the 「Personal Information Protection Act」. Detailed matters concerning the collection, use, protection, and processing of personal information shall be governed by the Company's separate Privacy Policy. The Member's consent to the Privacy Policy is considered a constituent part of these Terms.
Article 9 (Member's Duty to Manage ID and Password)
1.
The Member is solely responsible for managing their Account Information and must not allow third parties to use it.
2.
If a Member becomes aware that their Account Information has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's instructions.
3.
The Company is not responsible for any disadvantages arising from the Member's failure to notify the Company of the situation described in Paragraph 2 or from not following the Company's instructions after notification.
Chapter 3: Use of Service
Article 10 (Provision, Change, and Interruption of Service)
1.
The Company shall commence the Service from the time it approves the Member's application. However, for some services, the service may start on a designated date.
2.
The Service is provided 24/7, year-round in principle. However, the provision of the Service may be temporarily suspended for maintenance, replacement, or breakdown of information and communication facilities such as computers, communication disruptions, or other significant operational reasons. In such cases, the Company will notify Members in advance in principle, but may notify them afterward if there are unavoidable reasons.
3.
The Company may change all or part of the Service it provides for operational or technical needs if there is a substantial reason. If there are changes to the content, method, or time of use of the Service, the Company will post the reason for the change, the content of the service to be changed, and the provision date on the notice screen within the Service before the change.
4.
If the Company intends to terminate the Service due to unavoidable circumstances such as a business decision, it will notify Members through in-app notices and individual notifications 30 days before the service termination date. In this case, the Company will also provide guidance on promoting the use of and the refund conditions for any unused paid currency (MoJeePop).
Article 11 (Handling and Rights of User Content)
1.
The copyright for "User Content" posted or created by the Member within the Service belongs to the Member who created the content.
2.
By using the Service, the Member grants the Company a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use the "User Content" for the following purposes:
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① Operating, providing, maintaining, and improving the Service.
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② Verifying the Member's service usage records and providing customer support.
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③ Resolving disputes related to the Service and investigating violations of the Terms.
1.
For the purpose of improving service quality and developing new AI models, the Company may use "User Content" as research and learning data after undergoing anonymization and de-identification measures. The Company will obtain the Member's explicit consent for this data use through a separate clear notification process during membership registration or service use. The Member may refuse this consent, and there will be no restriction on the use of the basic functions of the Service even if consent is not given. Furthermore, the Member may withdraw this consent at any time through the in-app settings.
2.
The Company will not use the Member's "User Content" for purposes other than those specified in Paragraph 3 or disclose it to third parties without the Member's consent. However, this does not apply if required by law or requested through a lawful procedure by an investigative agency.
3.
The provisions of this Article reflect the unique nature of AI-based services. In particular, Paragraph 3 is a key mechanism to prevent controversies related to personal information use that have occurred in similar past services and to guarantee the Member's right to information sovereignty. The Company aims to operate a trust-based service by ensuring transparency in data use and guaranteeing that Members have control over their own data.
Article 12 (Company's Obligations)
1.
The Company shall not engage in acts prohibited by relevant laws and these Terms or acts contrary to public morals and shall do its best to provide the Service continuously and stably.
2.
The Company shall have a security system to protect personal information (including credit information) so that Members can use the Service safely, and shall disclose and comply with the Privacy Policy.
3.
The Company shall handle opinions or complaints raised by Members in connection with the use of the Service if they are deemed to be justified.
Article 13 (Member's Obligations and Prohibited Acts)
Members must not engage in any of the following acts. In case of violation, the Company may take restrictive measures in accordance with Article 21.
1.
Registering false information upon application or when changing information.
2.
Stealing another person's information or transferring or lending one's account to another person.
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Altering information posted by the Company.
4.
Transmitting or posting information (such as computer programs) other than that specified by the Company.
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Infringing on the intellectual property rights, such as copyrights, of the Company and other third parties.
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Damaging the reputation of or obstructing the business of the Company and other third parties.
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Disclosing or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals in the Service.
8.
Using the Service for profit-making purposes without the Company's consent.
9.
Causing excessive load to disrupt the stable operation of the Service, disabling the Service's technical protection measures, or exploiting system bugs.
10.
Intentionally entering abnormal commands repeatedly to an AI Friend to cause system failure.
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Creating or distributing information for the purpose of committing a crime or aiding and abetting a crime.
12.
Any other illegal or unfair acts.
Article 14 (AI Chatbot Ethical Guidelines)
This Service aims to provide a positive and safe experience for Members. Members agree to comply with the following ethical guidelines when interacting with AI Friends.
1.
Principle of Respect: Although AI Friends are not human, all conversations should be based on respect for others. Do not attempt to engage in unethical conversations such as defamation, insult, harassment, threats, or discriminatory remarks against others.
2.
Creating a Safe Environment: Do not create or induce conversations with sexually explicit or obscene content, violent or cruel content, content that encourages or glorifies self-harm or suicide, or content that plans or conspires to commit illegal acts.
3.
Responsible Use: The Member acknowledges that they are responsible for the content of their conversations with AI Friends and their consequences. The Service is provided for entertainment and emotional connection and cannot replace professional advice (medical, legal, financial, etc.).
4.
Respecting System Limitations: Refrain from exploiting the vulnerabilities of the AI model to intentionally induce the generation of inappropriate or harmful content.
5.
The Company may monitor for violations of these guidelines through an automated system to maintain a healthy service environment, and service use may be restricted in accordance with Article 21 upon violation.
Chapter 4: Paid Service: MoJeePop
Article 15 (Content and Purchase of Paid Service)
1.
Members may purchase "MoJeePop" within the App to use the Paid Services provided by the Company.
2.
The sales price of MoJeePop, charging units, and the amount deducted for each Paid Service will be clearly displayed on the purchase screen within the Service.
3.
The Company may change the price of MoJeePop and the content of the Paid Services for operational needs and will notify Members in advance of any changes.
4.
The validity period of MoJeePop is 5 years from the date of purchase. However, a separate validity period may apply to MoJeePop provided free of charge by the Company.
Article 16 (Payment Method)
1.
Payment for the use of Paid Services can only be made through the In-App Purchase method provided by the App Market (Apple App Store).
2.
Members must proceed with payment according to the policies and methods set by the App Market operator. The Member and the respective App Market operator are responsible for any issues that arise during the payment process (e.g., payment limits, password errors, etc.).
3.
The Company does not directly collect or store the Member's payment information.
Article 17 (Cancellation of Purchase and Refund Policy)
1.
In accordance with Article 17(1) of the 「Act on Consumer Protection in Electronic Commerce, etc.」, a Member may request to cancel the purchase of MoJeePop within 7 days from the date of purchase. However, the right to cancel may be restricted if any portion of the purchased MoJeePop has been used.
2.
All requests and processing for cancellation and refunds are subject to the policies and procedures of the App Market operator (Apple Inc.). Members must apply for a refund directly through Apple's official channels, such as the 'Report a Problem' page. The final approval of a refund is determined by Apple's own criteria, and the Company is not directly involved in this process.
3.
This provision is intended to clarify the relationship between domestic consumer protection laws and the policies of the platform operator, Apple. The Member holds legal rights, but they must recognize that the exercise of these rights must be done through the technical and policy procedures provided by the platform operator, as the Company does not directly control the payment and refund system.
4.
The following table summarizes the main refund policy:
Category | Refund Availability | Application Deadline | Application Procedure |
Unused, within 7 days of purchase | Available | Within 7 days of purchase | Apply directly via Apple's 'Report a Problem' |
Partially used, within 7 days | Not available in principle | - | - |
Unauthorized payment by a minor | Available upon legal guardian's request | Within the period prescribed by law | Apply via the relevant option in Apple's 'Report a Problem' |
Major defect in the Service | Available | Within 30 days of knowing of the defect | Apply directly via Apple's 'Report a Problem' |
Article 18 (Special Provisions for Minors' Payments)
1.
If a minor Member purchases a Paid Service without the consent of their legal guardian, the minor or their legal guardian may cancel the purchase agreement.
2.
However, cancellation may be restricted if the minor used deceit to make the Company believe they were an adult, or if the purchase was made within the scope of the property that the legal guardian permitted them to dispose of.
3.
The procedure for cancellation and refund of a minor's payment is also carried out through the policies of the App Market operator (Apple Inc.) in accordance with Article 17(2).
Article 19 (Refund of Overpayments)
1.
If an overpayment occurs due to reasons attributable to the Company, the Company will refund the full amount of the overpayment.
2.
If an overpayment occurs due to reasons attributable to the Member, the Member may be responsible for the costs incurred by the Company in refunding the overpayment, within a reasonable scope.
3.
The refund of overpayments will be processed according to the procedures of the App Market operator and will, in principle, be refunded using the same method as the payment.
Chapter 5: Contract Termination and Use Restriction
Article 20 (Termination of Contract)
1.
The Member may terminate the Use Agreement at any time through the account withdrawal function within the Service.
2.
When a Member terminates the Use Agreement, the Company will promptly destroy all of the Member's data, except for information that must be retained in accordance with laws and the Privacy Policy.
3.
Upon termination of the Use Agreement, any unused MoJeePop held by the Member will automatically expire, and the Company will not provide any monetary compensation for it. Members must be clearly aware of this before withdrawing.
Article 21 (Restriction of Service Use)
1.
If a Member violates the matters stipulated in Article 13 (Member's Obligations and Prohibited Acts) and Article 14 (AI Chatbot Ethical Guidelines) of these Terms, the Company may restrict the use of the Service in stages, such as through a warning, temporary suspension, or permanent suspension.
2.
When restricting use in accordance with Paragraph 1, the Company will notify the Member of the reason and the period of restriction.
3.
The Member may raise an objection to the Company's restriction measures. If the Company deems the Member's objection to be justified, it will immediately resume the service use. The Company shall provide the Member with an opportunity to submit a statement of opinion for a period of at least one week before imposing the restriction, and will withdraw the restriction if the Member's statement is deemed valid.
Chapter 6: Damages and Disclaimers
Article 22 (Damages)
1.
The Company or the Member is responsible for compensating for damages caused to the other party due to reasons attributable to them.
2.
If a Member causes damage to the Company by violating these Terms, the Member must compensate for all damages incurred as a result.
Article 23 (Company's Disclaimer of Liability)
1.
The Company is exempted from responsibility for providing the Service if it is unable to do so due to a natural disaster or other force majeure events.
2.
The Company is not liable for any service use障害 arising from reasons attributable to the Member. This includes defects in the Member's mobile device, poor communication environment, and negligent management of Account Information.
3.
The Company is not liable in connection with the use of services provided free of charge, unless there are special provisions in the relevant laws.
4.
The Company is not liable for any loss of expected profits by the Member from using the Service, nor for any damages caused by data obtained through the Service.
Article 24 (Disclaimer Related to AI Service)
1.
Limitation of Information: All conversations, information, and responses provided by AI Friends within the Service are generated by an artificial intelligence model and may contain inaccurate, incomplete, or biased content. The Company does not guarantee the accuracy, reliability, completeness, or usefulness of the information provided by AI Friends.
2.
Non-Professional Advice: This Service is provided solely for entertainment and personal interaction purposes. AI Friends do not hold any professional qualifications or licenses in any field, including but not limited to medical, legal, financial, or psychological counseling. Therefore, no information provided by an AI Friend should be considered professional advice or a substitute for it. For important decisions or professional help, you must consult a qualified professional in the relevant field.
3.
User Responsibility: The Member is solely responsible for any judgments or decisions made based on conversations with an AI Friend and for all consequences arising therefrom. The Company is not liable for any direct, indirect, or consequential damages of any kind arising from the Member's reliance on information provided by an AI Friend.
Chapter 7: Miscellaneous
Article 25 (Governing Law and Jurisdiction)
1.
Any lawsuit filed between the Company and a Member shall be governed by the laws of the Republic of Korea.
2.
Any dispute arising between the Company and a Member shall be submitted to the competent court under the Civil Procedure Act.
Addendum
1.
These Terms shall be effective from September 9, 2025.